Operational Management
Our Operational Management package is designed for business owners who are juggling endless to-do lists and struggling to find time for the tasks that truly move their business forward.
Operational Management is about more than keeping tasks moving, it’s about making sure the business is actually working in practice, not just on paper.
I support business owners by combining hands-on operational delivery with dedicated time to step back, review, and improve how the business operates as a whole. This means fewer bottlenecks, clearer priorities, and systems that support growth rather than slow it down.
What this looks like in practice
Day-to-Day Operational Support
Inbox and calendar management
Workflow coordination and task oversight
CRM management and data integrity
Light financial administration and reporting
Documentation and maintenance of processes and SOPs
Project & Systems Oversight
Project planning, timelines, and implementation
Coordination of moving parts across the business
System setup, optimisation, and ongoing management
Ensuring tools and processes are being used effectively and consistently
Operational Visibility
KPI tracking and reporting
Identifying operational gaps, inefficiencies, and risks
Creating clarity around what’s working, what’s not, and why
This support is perfect if you’re spending too much time firefighting operational issues, have systems that exist but aren’t being used consistently, want someone who can both handle the work and see the bigger picture, and need a trusted operational partner to stabilise and strengthen the foundations of your business.
Operations Check-Ins
Dedicated time to work on the business, not just in it
Operations Check-Ins are a core part of my operational management support.
These sessions are not status updates or task reviews.
They are structured check-ins designed to look at how the business is actually operating day-to-day and whether the current setup is supporting your goals.
During Operations Check-Ins, we:
Review how systems, processes, and workflows are functioning in reality
Identify friction points, inefficiencies, or recurring issues
Assess capacity, priorities, and operational strain
Review KPIs and operational data to spot trends early
Agree on practical adjustments, improvements, or next steps
This ensures we’re not just completing tasks, but continually improving how the business runs.